ACORD Tablet Reference

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Business Management

Relates (generally) to those capabilities required to run the financial services business.

Current State %20

Change Required %93

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Channel Management

Establishing and maintaining distribution channels and supporting organizations.

Current State %69

Change Required %69

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Product

All aspects of defining and managing the insurance offerings and services available from the financial services company.

Current State %31

Change Required %1

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Enterprise Services

Enterprise Services includes capabilities orthogonal to the organization - i.e., that are used by the rest of the organization.

Current State %28

Change Required %36

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Finance

The capability of planning for and managing capital and assets within the financial services organization.

Current State %37

Change Required %92

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Marketing

Understand the marketplace for financial services products. Includes the ability to plan and execute marketing campaigns and promotion of the value of the financial service company's products and services to clients or potential clients.

Current State %89

Change Required %51

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Sales

The capability of selling a financial services product or service to a person or organization.

Current State %94

Change Required %43

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Enterprise Effectiveness Management

At the highest level, provides oversight and control for the performance of the financial services organization.

Current State %17

Change Required %30

(Capital) Program and Project Management
0
Business Performance Management
0
Corporate Governance
0
Enterprise Quality Management
0
Process Management and Support
0

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Stakeholder and External Relations Management

Facilitating relationships with and providing information to parties outside the financial services organization that also have a vested interest in the organization e.g.,stockholders, regulatory bodies).

Current State %39

Change Required %44

Community Relations Management
0
Corporate Communications and Image Management
0
Investor Relations
0
Legal Management
0
Rating Agency Management
0
Regulatory Management
0

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Strategic and Enterprise Planning

Forward-looking direction of the financial services company at the highest level.

Current State %49

Change Required %89

Merger and Acquisitions Planning
0
Enterprise Architecture Management
0
Strategic Business Planning
0

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Channel Development

Channel development supports the creation of new channels, focusing on producers ("producers" include: producer, intermediary, agent, agency, and broker).

Current State %97

Change Required %19

Producer Agreement Development
0
Producer Support Development
0

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Channel Execution

The capability of managing the execution of the producer strategy and plan in the marketplace.

Current State %20

Change Required %23

Producer Agreement Administration3
Producer Compensation
0
Producer Support3

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Channel Planning

Defining the actions necessary to execute on a channel strategy.

Current State %81

Change Required %16

Producer Production Planning1

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Channel Strategy

The capability of leveraging channels to achieve the organization's goals and objectives based on its understanding of the means of distributing its products and services.

Current State %3

Change Required %27

Channel Analysis
0
Channel Strategy Development
0
Corporate Governance
0

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Producer Management

The oversight and control of producers.

Current State %65

Change Required %89

Producer Effectiveness Management
0
Producer Recruitment
0

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Claims Lifecycle Management

The capability of handling claims from the initial notification through final resolution.

Current State %81

Change Required %49

Claims Handling
0
Claims Inquiry
0
Claims Notification
0
Claims Recovery
0
Dispute Resolution
0
Fraud Management
0
Medical Bill Review
0

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Claims Management

The oversight and control of the claims lifecycle management capability.

Current State %23

Change Required %51

Claims Analytics and Reporting
0
Claims Reserve Management
0
Claims Review and Audit
0
Claims Supplier Management
0
Repair Management
0

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Claims Planning

Defining the actions necessary to execute on a claims strategy.

Current State %40

Change Required %31

Catastrophe Planning
0
Provider Planning
0

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Claims Strategy

The capability of developing the organization's goals, objectives, and approach to handling claims against financial services products.

Current State %60

Change Required %93

Claims Strategy Development
0

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Contract Investment Administration

Managing the components of a financial services product that provide for investing funds.

Current State %21

Change Required %36

Contribution Management
0
Disbursement Management
0

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Contract Lifecycle Management

The capability of handling financial services agreements from issuance through termination, excluding the management of any investments provided by the agreement.

Current State %16

Change Required %21

Contract Change Management
0
Contract Issuance
0
Renewal Management
0
Underwriting
0

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Customer Relationship Management

Handle contacts with customers and manage information about customers.

Current State %95

Change Required %49

Customer Analytics
0
Customer Information Management
0
Customer Interaction Management
0

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Customer Relationship Planning

Define the actions necessary to execute on a customer relationship strategy.

Current State %25

Change Required %33

Customer Interaction Planning
0
Service Bundling/ Customization
0

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Customer Relationship Strategy

Develop the organization's goals, objectives, and approach to its relationships with its customers..

Current State %25

Change Required %89

Customer Retention Strategy
0

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Document Imaging

Activities related to transferring data from paper forms to electronic systems. This spans numerous business processes such as new business applications, claims, loss control, contract renewal and changes.

Current State %50

Change Required %76

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Facilities Management

Manage all aspects of acquiring, maintaining, and divesting property, plant, and equipment (PP&E).

Current State %52

Change Required %19

Real Estate Management
0

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Human Resources (HR) Management

The capability of managing the financial services company's relationship with its own employees within the company's mission and goals.

Current State %21

Change Required %23

Benefit Administration
0
Employee Relations Management
0
Organization Development
0
Payroll Management
0
Performance Management
0
Recruiting
0
Talent Management
0
Workforce Training Management
0

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Information Technology (IT) Management

The oversight and control of electronic systems that support the organization.

Current State %64

Change Required %30

Application Development
0
Help Desk Service
0
IT Architecture Management
0
IT Services Management
0

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Procurement

Execute transactions (e.g., requisitions, purchase orders, approvals), determine and utilize the most cost effective options, track and manage procurement spend, and recommend changes with regards to partners.

Current State %99

Change Required %48

Partner Management
0
Purchasing
0

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Project Management

Execution and control of initiatives designed to improve the organization's ability to compete in the marketplace and operate profitably. Includes projects required in response to external regulations and controls.

Current State %11

Change Required %7

Project Execution
0
Project Governance
0

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Risk Management

Develop and implement a cost effective and systematic approach to an on-going risk abatement program to protect an organization against risks leading to serious financial losses.

Current State %92

Change Required %21

Audit Management
0
Business Continuity Management
0
Corporate Underwriting Management
0
Information Risk Management
0
Liquidity Risk Management
0
Loss Control Management
0
Reinsurance Management
0
Security Management
0

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Billing and Payments

A general capability required for all bills (also known as "calls") and payments.

Current State %29

Change Required %15

Billing and Collection6
Payment Management4

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Financial Management

The oversight, governance, and control of monies and investments into and out of the financial services organization.

Current State %4

Change Required %56

Financial Reporting
0
Financial Reserve Management
0
Investment Execution 1
Investment Management
0
Investment Monitoring and Reporting
0
Tax Management
0
Treasury and Cash Management
0

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Financial Planning

Defining the actions necessary to execute on the steps to manage the financial service company's finances.

Current State %50

Change Required %89

Budgeting
0
Capital Project Planning
0
Investment Planning
0
Tax Planning
0
Treasury and Cash Planning
0

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General Accounting

The generic capability of traditional corporate accounting.

Current State %38

Change Required %43

Accounts Payable
0
Accounts Receivable
0
Fixed Asset Management
0
General Ledger
0

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Marketing Execution

The capability of managing the execution of the marketing strategy and plan in the marketplace.

Current State %63

Change Required %43

Campaign Management
0
Lead Management
0
Marketing Collateral Management
0
Promotion Management
0

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Marketing Planning

Defining the actions necessary to execute on a marketing strategy.

Current State %72

Change Required %73

Marketing Plan Management
0
Target Market Identification
0

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Marketing Strategy

The capability of developing the organization's goals, objectives, and approach to achieving such goals and objectives based on its understanding of the market for financial services products.

Current State %87

Change Required %44

Market Research and Analysis
0
Marketing Strategy Development
0

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Product Portfolio Management

The capability of analyzing and responding to information about offerings and services in response to sales/loss performance, market conditions, changing legal requirements, product performance optimization needs, and changes in product strategy.

Current State %86

Change Required %57

Product Performance Analysis
0

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Product Development

Product development supports the design, enhancement, and maintenance of both new and existing offerings and services.

Current State %5

Change Required %54

Product Design
0
Product Implementation
0
Product Innovation
0

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Product Planning

Product planning defines the steps necessary to achieve one or more offerings or services defined within a strategy.

Current State %90

Change Required %9

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Product Strategy

Product strategy involves defining the corporate direction for offerings and services. This capability may include defining the importance of product to the company (e.g., first mover or follow-on).

Current State %85

Change Required %6

Product Research and Analysis
0
Product Strategy Development
0

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Contract Acquisition

Establishing a financial services contract with a person or organization. The person or organization may or may not have existing contracts with the selling organization.

Current State %67

Change Required %26

Sales Execution
0

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(Capital) Program and Project Management

Current State %

Change Required %

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Business Performance Management

Current State %

Change Required %

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Corporate Governance

Current State %

Change Required %

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Enterprise Quality Management

Current State %

Change Required %

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Process Management and Support

Current State %

Change Required %

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Community Relations Management

Current State %

Change Required %

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Corporate Communications and Image Management

Current State %

Change Required %

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Investor Relations

Current State %

Change Required %

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Legal Management

Current State %

Change Required %

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Rating Agency Management

Current State %

Change Required %

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Regulatory Management

Current State %

Change Required %

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Merger and Acquisitions Planning

Current State %

Change Required %

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Enterprise Architecture Management

Current State %

Change Required %

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Strategic Business Planning

Current State %

Change Required %

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Producer Agreement Development

Current State %

Change Required %

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Producer Support Development

Current State %

Change Required %

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Producer Compensation

Current State %

Change Required %

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Producer Production Planning

Current State %

Change Required %

Define Producer Performance Objectives
0

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Channel Analysis

Current State %

Change Required %

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Channel Strategy Development

Current State %

Change Required %

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Corporate Governance

Current State %

Change Required %

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Producer Effectiveness Management

Current State %

Change Required %

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Producer Recruitment

Current State %

Change Required %

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Claims Handling

Current State %

Change Required %

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Claims Inquiry

Current State %

Change Required %

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Claims Notification

Current State %

Change Required %

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Claims Recovery

Current State %

Change Required %

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Dispute Resolution

Current State %

Change Required %

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Fraud Management

Current State %

Change Required %

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Medical Bill Review

Current State %

Change Required %

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Claims Analytics and Reporting

Current State %

Change Required %

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Claims Reserve Management

Current State %

Change Required %

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Claims Review and Audit

Current State %

Change Required %

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Claims Supplier Management

Current State %

Change Required %

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Repair Management

Current State %

Change Required %

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Catastrophe Planning

Current State %

Change Required %

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Provider Planning

Current State %

Change Required %

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Claims Strategy Development

Current State %

Change Required %

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Contribution Management

Current State %

Change Required %

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Disbursement Management

Current State %

Change Required %

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Contract Change Management

Current State %

Change Required %

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Contract Issuance

Current State %

Change Required %

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Renewal Management

Current State %

Change Required %

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Underwriting

Current State %

Change Required %

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Customer Analytics

Current State %

Change Required %

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Customer Information Management

Current State %

Change Required %

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Customer Interaction Management

Current State %

Change Required %

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Customer Interaction Planning

Current State %

Change Required %

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Service Bundling/ Customization

Current State %

Change Required %

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Customer Retention Strategy

Current State %

Change Required %

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Real Estate Management

Current State %

Change Required %

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Benefit Administration

Current State %

Change Required %

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Employee Relations Management

Current State %

Change Required %

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Organization Development

Current State %

Change Required %

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Payroll Management

Current State %

Change Required %

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Performance Management

Current State %

Change Required %

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Recruiting

Current State %

Change Required %

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Talent Management

Current State %

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Workforce Training Management

Current State %

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Application Development

Current State %

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Help Desk Service

Current State %

Change Required %

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IT Architecture Management

Current State %

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IT Services Management

Current State %

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Partner Management

Current State %

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Purchasing

Current State %

Change Required %

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Project Execution

Current State %

Change Required %

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Project Governance

Current State %

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Audit Management

Current State %

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Business Continuity Management

Current State %

Change Required %

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Corporate Underwriting Management

Current State %

Change Required %

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Information Risk Management

Current State %

Change Required %

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Liquidity Risk Management

Current State %

Change Required %

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Loss Control Management

Current State %

Change Required %

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Reinsurance Management

Current State %

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Security Management

Current State %

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Financial Reporting

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Financial Reserve Management

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Investment Execution

Current State %

Change Required %

Implement Investment Execution
0

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Investment Management

Current State %

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Investment Monitoring and Reporting

Current State %

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Tax Management

Current State %

Change Required %

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Treasury and Cash Management

Current State %

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Budgeting

Current State %

Change Required %

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Capital Project Planning

Current State %

Change Required %

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Investment Planning

Current State %

Change Required %

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Tax Planning

Current State %

Change Required %

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Treasury and Cash Planning

Current State %

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Accounts Payable

Current State %

Change Required %

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Accounts Receivable

Current State %

Change Required %

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Fixed Asset Management

Current State %

Change Required %

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General Ledger

Current State %

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Campaign Management

Current State %

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Lead Management

Current State %

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Marketing Collateral Management

Current State %

Change Required %

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Promotion Management

Current State %

Change Required %

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Marketing Plan Management

Current State %

Change Required %

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Target Market Identification

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Market Research and Analysis

Current State %

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Marketing Strategy Development

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Product Design

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Product Implementation

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Product Innovation

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Product Performance Analysis

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Product Research and Analysis

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Product Strategy Development

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Sales Execution

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Current State %

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